Frequently Asked Questions
Everything you need to know about your OZiva fashion experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for regional locations.
What is your return and exchange policy?
We offer a 14-day hassle-free return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fits may vary between slim and oversized styles.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on your location.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.